1. Right to withdraw from the agreement - product from the offer: In accordance with the Act of May 30, 2014, on Consumer Rights, the Customer has the right to withdraw from the contract made with Izoflex within 14 days of receiving the Goods, without giving any reason and without incurring any costs.
2. Right to withdraw from the agreement - personalized product (made to order): The Customer does not have the right to withdraw from the contract in the case of a personalized product, i.e., prepared according to the Customer's specifications or intended to satisfy his personalized needs.
3. The deadline to withdraw from the sale agreement for a product from the offer expires after 14 days from the acquisition of the Goods by the consumer or a third person indicated by him other than the carrier, and in the case where the sales agreement includes many goods that are delivered separately, in batches or parts - from the acquisition of the last good, batch, or part; for other contracts, including contracts for the provision of additional services - from their conclusion.
4. Condition of the product upon return: The product returned by the Customer must be undamaged and unused. Moreover, it should have all original labels and be packed in the original packaging.
5. Proof of purchase: To make a return, the Customer is obliged to present proof of purchase, such as a receipt or invoice.
6. Return procedure: The return procedure is performed by submitting a declaration of withdrawal from the contract, using the form and sending it to the address: biuro@izoflex.pl. Then by returning the product to the address: Izotechnika, ul. Limanowskiego 53, 47-300 Krapkowice.
The Customer bears the direct costs of returning the Goods.
7. Money refund: After successfully accepting the returned Goods, the company undertakes to make a refund like the original transaction. Please be patient – the refund process may take several days.
8. Excluding return situations: There are circumstances that may result in the return being deemed unjustified. These include:
TEMPLATE
Declaration of withdrawal from a distance contract
(This form should be filled out and returned only in case of wanting to withdraw from the contract)
Order number/invoice number: …………………………………………………………………………........
Consumer's First and Last Name: ……………………………………………………………………..........
Street, house number/apartment number: …………………………………………………………
Postal code, city: …………………………………………………………………………………………............................
Date of contract conclusion/receipt: …………………………………………………………………......
In accordance with the right granted to me, I inform about the withdrawal from the Sale Contract of the following Products:
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……………………………………………
……………………………………………
……………………………………………
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I agree to a refund in the same way the original transaction took place.
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Date and legible customer signature